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Understand the Rules Behind Your Account

The terms on this page set out how rsvip2 operates your account, handles your data, and manages disputes — covering everything from how your wallet information is stored to how you can request changes.

Account TermsData & PrivacyDANA / OVO / GoPay ConditionsDispute ProcessUser Rights

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HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take the handling of your account information seriously — not because it sounds good, but because a single mismatch between your GoPay wallet name and your account name can delay a withdrawal. Here is exactly how we manage the four areas that matter most to you.

Data Storage and Retention Your personal details, wallet numbers for DANA, OVO and GoPay, and transaction history are retained while your account is active and for a period afterward as required by applicable rules.

Cookies and Tracking We use cookies to keep you logged in across sessions, remember your preferred wallet, and measure which pages load slowest on mobile so we can fix them. You can manage cookie preferences in your browser settings.

Account Security Practices Every login triggers an OTP sent to your registered number. Wallet changes require a secondary verification step — you will be asked to confirm via the same device used to register the wallet.

Requesting Changes or Deletion To update your registered name, correct a wallet number, or request account deletion, contact support through live chat or email. Data deletion requests are processed subject to retention obligations under applicable local rules.

What Our Terms Actually Cover

rsvip2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms apply to every account registered on rsvip2, and they govern how you use the lobby, how payments are processed, and what happens if something goes wrong. When you link a DANA, OVO, or GoPay wallet to your account, you confirm that the wallet belongs

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to you — we verify this during the first withdrawal request, matching the wallet number to the name on your account. Deposits sent from a wallet that does not match your registered name will be held pending review, not rejected outright, and our support team will
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contact you to resolve it. Jurisdiction matters here: access and participation depend on where you are located and whether local law in your region permits it. We do not operate in regions where such access is prohibited. These terms are updated periodically; when they change, we
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post a notice inside your account dashboard before the new version takes effect. Continued use after that notice counts as acceptance. If you disagree with an updated version, you can close your account by contacting support. All currency displayed on the platform is in Indonesian Rupiah
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unless your account settings show otherwise.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us for Legal or Account Queries

If you have a question about how these terms apply to your account — or if you want to submit a formal request about your data — our support team handles legal queries separately from general account help. Send a clear description of your issue and your registered account email, and we'll route it to the right person.

Live Chat Open the chat widget from your account dashboard. For legal queries, state 'account terms' or 'data request' at the start so we route it correctly.

Email Support Send your legal or data request to our support address with your registered email in the subject line. Responses for formal data requests come within the period required by applicable rules.

Account Dashboard Log in and go to your account settings to find the current version of our terms, your consent history, and the option to submit a data correction or deletion request.

Common Legal Questions About Your Account

These are the questions we actually get about account terms, data handling, and user rights — answered plainly so you know where you stand before you need to ask.

Yes. Submit a data access request via live chat or email with your registered account email. We will compile your account data and send it to your registered address within the timeframe required by applicable rules.

We retain certain records after closure — including transaction history and wallet verification data — for the period required under applicable regulations. Non-essential data is deleted once that retention period ends.

Wallet name matching is part of our payment verification process. A mismatch flags the transaction for manual review to protect against unauthorised withdrawals. Resolve mismatches by contacting support before requesting a withdrawal.

Terms are updated when needed. We post a notice inside your account dashboard before any new version takes effect. You have time to review the changes before they apply to your account.

Access depends on local law and where you are located. We serve eligible regions where participation is permitted under applicable local rules. Players in Depok and Denpasar can check eligibility by attempting account registration.

Start a dispute by contacting support via live chat or email, quoting your transaction ID or account reference. Our team reviews disputes and responds with findings; unresolved cases escalate to a senior review within our support structure.

Reference

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Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Rules Behind Your Account

Data, Cookies, Security and Your Account Rights

Reach Us for Legal or Account Queries

Common Legal Questions About Your Account

01 Can I request a copy of my personal data?

02 What happens to my data if I close my account?

03 Why does my DANA or OVO wallet name need to match my account name?

04 Do these terms change, and will I be notified?

05 Is rsvip2 available in my region of Indonesia?

06 How do I dispute a transaction or a terms decision?

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