Reference

Read These Terms Before You Start

These terms set out the rules for using rsvip2, including how your account works, what we expect from you, and how payments via DANA, OVO, and GoPay are handled. Access depends on local law and is available only where eligible in your region.

Account eligibility appliesDANA, OVO, GoPay coveredMobile access includedIndonesia-region dependent
rsvip2 Read These Terms Before You Start
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to dispute a decision made under them — such as an account suspension or a held withdrawal — contact our support team directly. We handle terms-related queries separately from general account help so your issue reaches the right team.

Live Chat Open the chat widget from any page on rsvip2. Terms and account-rule queries are flagged for our compliance team, not general support.
Email Support Send a detailed message with your account ID and the specific clause or decision you're querying. We respond to terms disputes in writing.
Account Help Portal Log in to your account and open the Help section. From there you can submit a terms-related ticket and track its status directly.
HOW WE OPERATE

How rsvip2 Applies These Terms Fairly

These terms are not a formality — they define exactly how your account, your wallet transactions, and your data are handled. We apply them consistently across every account, and any enforcement action taken under them can be reviewed through our support channels.

Account Security Your account is protected with OTP verification at login. We never ask for your DANA, OVO, or GoPay PIN — any message doing so is not from us.
Data Retention We keep account and transaction records as required under our operational obligations. You can request a summary of your data by submitting a ticket through the Help portal.
Terms Updates When terms change, we notify you via the registered contact on your account before the new version takes effect. You always have the option to close your account if you do not accept the update.
Dispute Process If you believe a terms-based decision was applied incorrectly, raise it through Live Chat or email with your account ID. We review every formal dispute and respond in writing.

Common Questions About Our Terms

These are the questions we hear most when it comes to account rules, wallet use, and what happens when something goes wrong. If your question is not here, contact us through Live Chat or the Help portal.

No. Each account must be used only by the person who registered it. Sharing access breaks the single-account rule and can result in suspension under these terms.

Your withdrawal will be held until the mismatch is resolved. Contact support with your account ID and wallet details so our team can verify and release the transaction.

We send a notification to your registered contact before any update takes effect. Continued use after that point is treated as your acceptance of the revised terms.

Yes. Submit a data-request ticket through the Help portal after logging in. We will compile your account and transaction records and deliver them in writing.

Accounts may be suspended for identity mismatches, activity that conflicts with eligibility rules, or attempts to bypass access restrictions. We notify you and you may dispute the decision through our formal review process.

Access depends on local law and is available only where eligible under your regional regulations. We do not confirm access for specific locations outside the supported regions listed in your account registration.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.